Terms of service

Overview

This website is operated by The Mad Chemist (“we”, “us”, or “our”).

By accessing our website and/or purchasing products from us, you agree to be bound by the following Terms of Service.

Online Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your province or territory of residence.

You may not use our products for any illegal or unauthorized purpose.

Product Information

We strive to ensure product descriptions, specifications, and pricing are accurate. However, we reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.

All products are subject to availability.

Product Use & Responsibility

Our cleaning products are professional-grade chemical formulations intended for responsible use.

By purchasing from us, you agree to:

• Follow all label instructions
• Use products only as intended
• Test products on a small, inconspicuous area before full application
• Follow appropriate safety precautions

The Mad Chemist is not responsible for damage resulting from misuse, improper application, failure to follow instructions, or use on incompatible surfaces.

Shipping & Delivery

Shipping timelines are estimates and may vary due to carrier delays or unforeseen circumstances.

We are not responsible for delays once an order has been transferred to the shipping carrier.

Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

Limitation of Liability

To the fullest extent permitted by law, The Mad Chemist shall not be liable for any indirect, incidental, or consequential damages arising from the use or misuse of our products.

Our total liability shall not exceed the amount paid for the product purchased.